Terms
These terms are in two parts. Part 1 covers this website, getlumessa.com. Part 2 covers the Lumessa app and Lumessa Pro subscriptions. Where you bought a subscription through Apple or Google, the store's own terms govern the payment, and Part 2 says where they do.
Who we are
Lumessa Limited, a company registered in England and Wales, company number 17335480, registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. In these terms, "we", "us" and "our" mean Lumessa Limited, and "you" means anyone using this website.
Write to hello@getlumessa.com, or telephone 020 3355 8301.
What these terms do
They set out the basis on which you may use this website. By using it, you accept them. If you do not accept them, please do not use the site.
We sell nothing here. There is no account, no checkout and no payment on this website.
Using the site
You may read, print and share pages of this site for your own use, and link to any page of it. You may not:
- copy the site's text, design or images to publish elsewhere as your own;
- use the site or anything on it for a commercial purpose without our written permission;
- attempt to gain access to any part of the site, or any server or system connected to it, that is not made public;
- knowingly introduce anything malicious, or attempt to interfere with the site's availability for others.
These last two are also criminal offences under the Computer Misuse Act 1990, and we would report them.
What belongs to whom
The text, design, typography, images and code of this website belong to us or are used by us under licence. So do the Lumessa name and mark.
Two things on this site are used under open licences and are not ours to restrict. The typefaces — Cormorant Garamond and DM Sans — are used under the SIL Open Font Licence 1.1, and the licences are published alongside the font files. Nothing in these terms limits your rights under them.
Emails from this website
If you gave us your email address on this website, we use it for the emails the form described: one about Lumessa's release, then a short note when a new language, article or feature arrives, a few times a year at most. The form was taken off the site on 8 October 2026, so no new addresses are collected here. We use the addresses we hold for nothing else. It is not an account, and there is nothing behind it but the address.
You confirm the address before it is usable, and every message carries an unsubscribe link that works on the first click, with no login and no questions. What we do with the address is set out in the privacy notice, which forms part of these terms.
What we do and do not promise about the site
We make the site available free of charge and take reasonable care that what it says is accurate at the time it is published. Prices and features described here are what we currently intend, and they may change.
We do not promise that the site will always be available or uninterrupted. It is a small operation and there is no uptime guarantee. We may change, suspend or withdraw any part of the site without notice.
The site describes the Lumessa app. Nothing on it is an offer to sell, and no contract to supply the app or a subscription is formed here; that happens in the app, through the App Store or Google Play, on the terms in Part 2.
Sites we link to
Where we link to a site we do not control — Apple's, Google's, or our email provider's — the link is for convenience and we are not responsible for what is on the other end of it.
Our responsibility to you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. In particular, nothing here affects your rights under the Consumer Rights Act 2015 or any other consumer protection law, and if anything in these terms conflicts with those rights, those rights win.
Subject to that: because this website is provided free and sells nothing, we are not liable to you for any loss of profit, loss of business, or indirect or consequential loss arising from your use of it.
If you are not in the United Kingdom
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in the European Union or elsewhere, this does not deprive you of the protection of any mandatory consumer law of the country you live in, and you keep any right you have to bring proceedings there.
Changes to these terms
We may change these terms. The date at the top of this page is the date of the current version, and we do not change it silently. There is no version of these terms you agreed to and cannot now read; the current version is always the one published here.
If something goes wrong
Tell us first, at hello@getlumessa.com.
If we cannot settle a complaint between us, we will say so in writing rather than letting it go quiet. At that point we will tell you the name of a dispute resolution body competent to look at it, and whether we are prepared to use them. We are not obliged to use alternative dispute resolution and we do not currently subscribe to a scheme, so if we are not prepared to use one in your case we will say that plainly. None of this affects your right to go to court.
If your complaint is about how we have handled your personal data, you can also complain to the Information Commissioner's Office, at ico.org.uk or on 0303 123 1113.
If you live in the European Union, your national consumer authorities and the European Consumer Centres Network can advise you, and the European Commission publishes a list of approved dispute resolution bodies in each member state. The EU's own Online Dispute Resolution platform closed on 20 July 2025 and no longer exists; we mention that only because a great many websites still link to it.
Part 2 — the app and subscriptions
Part 2 applies from the moment you install the Lumessa app. Everything in Part 1 about who we are, complaints and the law that applies holds here too.
Your licence to use the app
We give you a personal, non-exclusive licence to install and use the Lumessa app on devices you own or control, for your own learning. The app, the word banks, the recordings, the example sentences, the memory hooks and the grammar notes are ours or our licensors', and the licence does not transfer any of it to you. You may not copy the content out of the app, sell it, or offer it to others as a service, and you may not try to take the app apart or work around the controls that separate the free tier from Pro.
Where you got the app from Apple's App Store, Apple's Licensed Application End User Licence Agreement applies as well, and where the two conflict, Apple's terms win for the matters they cover. Where you got it from Google Play, Google Play's terms apply in the same way.
The free tier and an account
The free tier is free, without conditions: three new words a day in any of the languages we offer, with the audio, the example sentences, the memory hook, the quiz and reviews that are never capped. No account is needed to use it.
An account is optional. It backs up your learning and keeps it in step across your devices. You must be 13 or over to create one, you must give us a working email address, and you are responsible for keeping your sign-in to yourself. You can delete the account at any time from Settings → Account, or by writing to us; the deletion page explains how.
Lumessa Pro
Lumessa Pro is a subscription. It adds five things to the free tier: the choice of pace (3, 7 or 12 new words a day), My Dictionary, full-sentence audio on the example sentences, the Grammar section, and detailed statistics. Everything in the free tier stays free whether or not you subscribe.
Plans and prices. Pro is offered monthly or annually. The prices are shown in the app before you buy, in the currency of your store, and the store confirms the price again before it takes payment. Where the annual plan begins with a free trial, the app says how long the trial is and when you will be charged, and it reminds you before the trial ends.
Who you are buying from. Your subscription is bought through Apple or Google, and it is the store that takes payment, renews the subscription, and holds it. We never see your payment details. Prices, renewal dates and the trial are all shown and managed in the store's own system.
Renewal. A subscription renews automatically at the end of each period, at the price shown when you bought it, unless you cancel at least 24 hours before the period ends. Cancelling stops the next renewal; it does not end the period you have already paid for, and Pro stays on until that period ends.
Cancelling and refunds. How to cancel, and how refunds work, differ between the two stores and are set out on their own page: cancelling and refunds. In short: Apple decides refund requests for purchases made through the App Store, and we cannot grant one; Google offers a self-service window and then routes the request to us, and we can. Nothing is placed in the way of cancelling.
Your right to change your mind. If you are a consumer in the United Kingdom or the European Union you normally have 14 days to cancel a purchase of digital content and get your money back. Because Pro starts working the moment you subscribe, the store asks you to agree to immediate access and to acknowledge that you give up that 14-day right when you do. The store's confirmation records that agreement. Where the right survives, it is exercised through the store, and the page above says how.
Changing the price. If we change the price of a plan, the change applies to you only from your next renewal after the store has told you about it, and only if you have agreed to it in the way the store requires. If you do not agree, your subscription ends at the close of the period you have paid for.
What you can expect from us
The app must match its description, be fit for its purpose and be of satisfactory quality. Those are your rights under the Consumer Rights Act 2015, and where you live in the European Union the equivalent rights of your own country, and nothing in these terms takes them away. If the app is faulty, you are entitled to have it repaired or replaced, and where that cannot be done, to a price reduction or a refund.
We will keep the app working, keep the languages we offer available, and keep the audio and content up to the standard the app describes. We may add languages, features and content at any time. If we ever withdraw a Pro feature or a language, we will tell you in the app at least 30 days before, and if that leaves you with less than you paid for, we will refund the unused part of your subscription in proportion.
We are not liable for loss that we could not reasonably have foreseen when you subscribed, for loss caused by something outside our control, or for loss you suffer in the course of a business. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything the law does not let us exclude.
Ending the agreement
You can stop using the app at any time, and delete your account whenever you like. We may end your licence if you break these terms in a way that matters and do not put it right within 14 days of our telling you, or where the breach cannot be put right. If we end it while you have paid for a period of Pro you have not yet had, we refund that part unless the breach was yours.
If we decide to stop offering the app altogether, we will give at least 60 days' notice in the app and by email to account holders, refund any paid period that falls after the closing date, and give you the means to take your learning record with you before the account is closed.
Changes to these terms
We may change Part 2 where the law, the stores' requirements or the app itself changes. Changes that affect you will be shown in the app before they apply, with at least 30 days' notice for anything that reduces what you get. If you do not accept a change, you can cancel; the change does not apply to a period you have already paid for.
The law that applies
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that if you live elsewhere in the United Kingdom or in the European Union you keep the protection of the mandatory consumer laws of the place you live, and you may bring a claim in your own courts.