Support

To get in touch, please email us. Every message is read by a person, and answered.

You may also telephone 020 3355 8301.

If something has gone wrong

Please email us, and include what you can of the following:

Your device, and which version of iOS or Android it is running.
Which version of Lumessa you have.
What you were doing when it happened.
What happened instead of what you expected.

Billing, cancelling and refunds

Apple and Google hold the subscription, not us, which changes who can do what. Cancelling and refunds sets out both, by platform.

Your data

To see what we hold about you, to correct it, or to have it deleted, email us at the address above. We have one month to respond, and that is a statutory deadline rather than a target. What we hold and what you can ask for.

To delete an account without the app — because the phone is gone, or because you would rather not install it again — use the deletion route.

Accessibility

If something on the site or in the app does not work for you, tell us what happened and what you were using. The accessibility statement says what has been measured and what has not.