Lumessa

Cancelling and refunds

Who holds your subscription, how to stop it, and how refunds work — on each store.

Lumessa Pro is not on sale yet. This page describes how it will work, and it is published now so that it is here before anyone needs it rather than after.

Who holds your subscription

Apple

Lumessa Pro is bought from and held by Apple. We can't see your payment, change it, or refund it. What we can do is tell you exactly where to go.

Google Play

Lumessa Pro is bought from and held by Google Play. We can't see your payment or change it. Refunds work differently, and are covered below.

Cancelling

Cancelling stops the next payment. The time you've already paid for runs to its end, and nothing you've learned is removed.

Apple

  1. Open Settings on your device and tap your name at the top.
  2. Tap Subscriptions, then Lumessa.
  3. Tap Cancel subscription.

Google Play

  1. Open the Play Store and tap your profile picture.
  2. Tap Payments and subscriptions, then Subscriptions.
  3. Tap Lumessa, then Cancel subscription.

Refunds

Apple

Refunds are decided by Apple, not by Lumessa, and we have no way to grant one ourselves. Requests are made at reportaproblem.apple.com.

Google Play

For 48 hours after a charge you can ask Google for a refund directly, from your order history. After that the request comes to us — write to us with the date of the charge and we'll look at it.

Still stuck

Write to hello@getlumessa.com and a person will read it and answer.